General
Effective date: 28th April 2019
Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://positive4paws.co.uk website (the “Service”) operated by Positive 4 Paws – Dog Training and Behaviour (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
You agree to be bound by these Terms by accessing or using the Service. If you disagree with any part of the terms, then you may not access the Service.
Training Policy
Our training is based on the kindest, most effective, non-punitive methods. Iain continuously attends workshops, seminars and courses to keep our training methods current. We hope you enjoy the sessions as much as we do!
These policies are written in the interest of safety, responsibility and care for owners and dogs. Full Details are here: Training Policy.
Payment Policy
Payment is required at the time of booking, whether the booking takes place online or over the phone. Payments can be made via most credit or debit cards.
Rescheduling Policy
We hope you won’t have to cancel. However, if you cannot make a 1-2-1 appointment, please let us know as soon as possible so that we can perhaps fill the slot and reschedule. Otherwise, anything under 24 hours’ notice will be charged at the full rate, and that session will be lost from the remainder of your booked sessions.
1-2-1 Rescheduling Policy
1-2-1 Appointments cancelled one calendar day or less before the arranged date and time will be subject to the full fee.
1-2-1 Appointments cancelled with two calendar days or more notice will be rescheduled to a mutually agreeable day and time.
All rescheduled 1-2-1 appointments must be used within twelve weeks from the original booked date.
No fees will be refunded.
To avoid doubt, a cancellation is a booked 1-2-1 appointment that cannot be attended for any reason at the arranged time, date, and location stated when the original booking was made
Group Course Sessions Rescheduling Policy
Group Course classes
Group classes, which are part of a course, cannot be rescheduled or cancelled. We encourage you to attend each of the set classes to get the most out of the course you have chosen to attend.
Ad-hoc Group Sessions:
The Puppy Paws, Practice Paws, and Scent Paws individual group sessions can be rescheduled up to 48 hours before the session date and time. Contact us to notify us of the change, and you will be issued a rescheduling code to rebook your paid session.
1-2-1 Cancellation Policy:
We hope you won’t have to cancel. However, if you cannot make an appointment, please let us know as soon as possible so that we can attempt to fill the slot. Otherwise, anything under 24 hours notice will be charged at the full rate, and that session will be lost from the remainder of your booked sessions.
Appointments cancelled one calendar day or less before the arranged date and time will be subject to the full fee.
Appointments cancelled two calendar days or more notice will be rescheduled to a mutually agreeable day and time.
All rescheduled appointments must be used within twelve weeks from the original booked date.
No fees will be refunded.
To avoid doubt, a cancellation is a booked appointment that cannot be attended for any reason at the arranged time, date, and location stated when the original booking was made.
If you have any questions in regards to your booking or before booking.
Please don’t hesitate to get in touch. Contact Us